Frequently Asked Questions
Everything you need to know about your next favorite guitar.
How long does shipping take for my order?
Most in-stock instruments ship within 2-3 business days. Domestic delivery typically takes 5-7 business days, while international shipping can take 10-14 days depending on customs processing.
What is your return policy for instruments?
We offer a 45-day return policy. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund, minus any applicable shipping fees.
Do you offer financing options?
Yes, we partner with several providers like Affirm and Klarna to offer flexible monthly payment plans at checkout, allowing you to play now and pay later.
Are your guitars professionally set up before shipping?
Absolutely. Every Eastwood guitar undergoes a comprehensive inspection and professional setup by our in-house luthiers to ensure it is ready to play straight out of the box.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and the weight of the instrument.
What kind of warranty comes with my guitar?
All new Eastwood guitars come with a limited lifetime warranty covering manufacturing defects in materials and workmanship for the original owner.